Fairness, Clarity & Customer Confidence

Refund, Return & Replacement Policy.

We believe peace of mind is part of every transaction. Here is our straightforward, transparent guide to replacement windows, repair warranties, and refund handling.

Direct Showroom Support • No Hidden Clauses

Primary In-House Guarantee

1. 7-Day Hardware Testing & Exchange on Pre-Owned Phones

When you purchase any Certified Pre-Owned smartphone from Maurya Mobile, you receive a full 7-Day Testing Window. Test the handset in your daily routine — cameras, 5G calling, Wi-Fi connectivity, speakers, and battery drain.

Free Hardware Replacement If any genuine internal hardware defect is diagnosed within 7 days, we immediately replace the device with an identical grade unit or upgrade.

100% Store Credit If an equivalent model is unavailable in stock, you receive 100% store credit or full purchase price reversal without cancellation fee deductions.

Manufacturer Policy

2. Brand-New Sealed Box Smartphones (DOA)

Brand-new smartphones (Apple, Samsung, OnePlus, Vivo, Oppo, Realme, Xiaomi) come in tamper-evident factory sealed retail packaging. Under standard electronic industry guidelines:

Factory Sealed Reversals: Unopened, sealed boxes in pristine factory condition can be returned or exchanged within 48 hours with original purchase receipt.
Dead-On-Arrival (DOA) Claims: If a newly unboxed handset exhibits a factory defect out of the box (display failure, dead motherboard), official brand service centers issue a direct replacement slip under their 7 to 14-day DOA policy. Maurya Mobile staff will personally assist you with priority service center submission.

Lab Workbench Guarantee

3. Repair Workbench Warranties & Touch Coverage

Every repair job executed at our technical laboratory is backed by clear warranty terms:

30-Day Display Guarantee

Screen & Digitizer Touch

Covers touch unresponsiveness, ghost touch anomalies, and digitizer latency. Physical glass cracking, corner impact chips, and internal liquid ingress occurring post-delivery are excluded.

90-Day Battery Guarantee

Battery Capacity & Charging

Covers sudden percentage drops, failure to charge beyond 80%, or abnormal battery swelling. Free replacement provided if laboratory test confirms defective cell.

Accessories Policy

4. Accessories, Chargers & Tempered Glass

Fast Chargers & Cables: Defective charging adapters or USB cables can be swapped over the counter within 48 hours with packaging and invoice.

Tempered Glass & Back Covers: Installed tempered screen protectors, camera lens protectors, and customized back skins are consumable items and strictly non-returnable once the protective adhesive peel is removed.

Settlement Process

5. Mode of Refund & Processing Timelines

Approved cash transactions can be refunded instantly in showroom. Digital payments (UPI, credit/debit cards, net banking) are reversed directly to the originating payment method within 3 to 5 banking business days as per Reserve Bank of India settlement clearing cycles.