Privacy & Data Zero-Wipe Guarantee.
At Maurya Mobile, we hold customer privacy to the highest standard. Whether you buy a smartphone, trade in a pre-owned device, or leave your phone for a lab repair, your personal data remains strictly your own.
1. Information We Collect
When you interact with SUNIL KUMAR MAURY in-store at our Mau showroom or online via our digital portal, we only collect information essential for transaction execution, legal compliance, and customer warranty support:
Retail Sales & GST Invoicing
Customer full name, billing address, mobile telephone number, email, and GSTIN (for business tax invoice claims under Indian CGST/SGST laws).
Hardware & IMEI Registry
Device serial numbers, dual-IMEI identifiers, brand, model, and purchase timestamp to validate genuine OEM warranties and prevent stolen-device trafficking.
Service & Repair Job Sheets
Reported handset hardware symptoms, passcodes/pattern lock temporary waivers for diagnostic testing, OTP-verified intake timestamps, and technician bench notes.
Second-Hand Buyback Identity
Valid Government photo ID (Aadhaar, Voter ID, or Passport copy) and written ownership declaration as mandated by Mumbai Police electronic asset verification regulations.
2. The Maurya Device Zero-Wipe Guarantee
Selling or exchanging your pre-owned smartphone shouldn't risk your digital identity. Every mobile device purchased or taken in trade by Maurya Mobile undergoes a strict, multi-stage cryptographic erasure before entering our display showcase.
3. Repair Service Bench Data Confidentiality
When you submit a device for hardware restoration (screen renewal, battery swap, charging flex repair, or camera replacement), we maintain strict protocol boundaries:
- Zero Data Access Mandate: Our technicians are legally and contractually prohibited from browsing user photo galleries, social applications, message threads, or local files.
- Maintenance Mode Encouraged: On compatible devices (Samsung Maintenance Mode / iOS Diagnostics Mode), we strongly advise activating diagnostic sandboxing prior to handoff.
- Hardware Only Testing: Post-repair verification is confined strictly to hardware diagnostics (digitizer grid test, microphone recording test loop, charging ammeter rate verification).
- Customer Backup Advisory: While hardware service rarely affects flash storage, customers are always advised to maintain an iCloud or Google Drive backup prior to lab handoff.
5. Customer Rights & Grievance Redressal
In compliance with the Digital Personal Data Protection Act, 2023, you have the right to request access to your recorded transaction history, update incorrect contact details, or request deletion of non-statutory marketing contacts.
Grievance Officer & Data Controller
For any questions, data modification requests, or privacy inquiries, contact our designated store compliance officer: